Terms of Service | Abliven

Terms of Service

PIXELGR, LLC DBA ABLIVEN · Last updated: July 18, 2026

These Terms of Service ("Terms") govern your access to and use of the websites, tools, content, and services made available by PixelGR, LLC, a Michigan limited liability company, doing business as Abliven ("Abliven," "we," "us," or "our"), including abliven.com and its subdomains (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who May Use the Services

The Services are intended for businesses and individuals who are at least 18 years old and able to form a binding contract. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

2. The Services

Abliven provides website accessibility scanning, monitoring, reporting, litigation risk scoring, remediation guidance, and related tools and services that assist businesses in identifying and addressing potential accessibility issues on their digital properties. Certain features are available only under a paid subscription and are governed additionally by the Master Service Agreement.

3. Accounts and Access

Some features require an account or an access link. You are responsible for maintaining the confidentiality of your credentials and access links and for all activity that occurs under them. Notify us promptly of any unauthorized use. We may suspend or terminate access for conduct that violates these Terms or creates risk for Abliven or others.

4. Plans, Billing, and Cancellation

4.1 Plans and pricing

Paid features are offered through subscription plans, including the Shield and Shield+ plans, plus available add ons such as RemPacks. Shield+ includes eighteen (18) hours of hands on remediation work, allocated with the initial twelve (12) month term; unused hours remain available for as long as your subscription continues, as described in the Master Service Agreement. Current pricing and plan details are presented at the point of purchase or on the applicable order. Onboarding fees apply to new engagements as stated at checkout.

4.2 Automatic renewal

Subscriptions include a 12 month initial term and renew automatically. Each paid subscription begins with a committed initial term of twelve (12) months, billed monthly. After the initial term, your subscription converts to month to month and renews each month at the then current rate until you cancel. You authorize recurring charges for the initial term and any month to month period until you cancel.

4.3 Cancellation and refunds

The initial twelve (12) month term is a committed term, and cancellation for convenience is not available during it; monthly fees for the initial term remain due as scheduled. After the initial term, while your subscription is month to month, you may cancel at any time, effective at the end of your current billing month, through your account or by contacting billing@abliven.com. Fees already charged are non refundable, including onboarding fees and fees for professional or remediation services already performed, except where required by law. After cancellation, you retain access until the end of the paid period. Termination for cause is addressed in the Master Service Agreement.

4.4 Payment processing

Payments are processed by Square, a third party payment processor certified as a PCI DSS Level 1 Service Provider. Your card details are transmitted directly to the payment processor and are not stored on Abliven's servers. Your use of payment features is also subject to the payment processor's terms.

4.5 Taxes

Prices exclude taxes unless stated otherwise. Applicable sales or use taxes are added where required by law.

5. Acceptable Use

You agree not to:

  • Use the Services to violate any law or the rights of others;
  • Scan, monitor, or submit any website or property you do not own or lack authorization to evaluate;
  • Probe, disrupt, overload, or attempt to gain unauthorized access to the Services or related systems;
  • Reverse engineer, copy, resell, or create derivative works from the Services except as permitted by law or a written agreement with Abliven;
  • Use automated means to access the Services except through interfaces we provide;
  • Misrepresent scan results, scores, or badges, or display a badge for a property that is not actively covered by a qualifying subscription;
  • Upload malicious code or interfere with the operation of the Services.

6. Intellectual Property

The Services, including all software, scanning and scoring technology, content, trademarks, and branding, are owned by Abliven or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted to you, no rights are transferred. "Abliven," the Abliven logo, the GO Badge, and related marks may not be used without our prior written permission, except for accurate, non misleading references to our company or services.

7. Scan Results, Scores, and No Legal Advice

Scan results, accessibility scores, litigation risk scores, grades, and related outputs are informational estimates generated through automated and assisted analysis. They are not legal advice, a legal opinion, a compliance certification, or a prediction of legal outcomes. Abliven is not a law firm. No product or service can guarantee complete compliance with the ADA, WCAG, or any other standard, or immunity from legal claims. You are responsible for the accessibility and legal compliance of your own digital properties and are encouraged to consult qualified legal counsel.

8. Third Party Services and Links

The Services may reference, integrate with, or link to third party websites and services, including payment processing, scheduling, and communications providers. Abliven does not control and is not responsible for third party services, and your use of them is subject to their own terms and policies.

9. Privacy and Communications

Our collection and use of personal information is described in our Privacy Policy. By providing your contact information, you agree that we may communicate with you about the Services by email and, where you have provided consent, by SMS. SMS consent and opt out terms are described in the SMS Terms section of the Privacy Policy.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ABLIVEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR SECURE, OR THAT ANY RESULTS WILL BE ACCURATE, COMPLETE, OR ACHIEVE ANY PARTICULAR OUTCOME. FOR PAID SUBSCRIPTIONS, ANY EXPRESS COMMITMENTS APPEAR IN THE MASTER SERVICE AGREEMENT AND ITS SERVICE LEVEL AGREEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ABLIVEN WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION. ABLIVEN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNTS YOU PAID TO ABLIVEN IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. ABLIVEN HAS NO LIABILITY FOR ANY THIRD PARTY OR GOVERNMENTAL CLAIM RELATING TO THE ACCESSIBILITY OR LEGAL COMPLIANCE OF YOUR DIGITAL PROPERTIES.

12. Indemnification

You will defend, indemnify, and hold harmless Abliven and its officers, directors, employees, and agents from and against claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your digital properties, your use of the Services, your violation of these Terms or any law, or your infringement of any third party rights.

13. Termination

You may stop using the Services at any time, subject to Section 4.3 for paid subscriptions. We may suspend or terminate your access if you violate these Terms, create risk or legal exposure for Abliven, or where required by law. Sections that by their nature should survive termination (including Sections 6, 7, 10, 11, 12, and 15) survive.

14. Changes to the Services or Terms

We may modify the Services or these Terms from time to time. If we make material changes to these Terms, we will provide notice by posting the updated Terms with a new effective date and, where appropriate, by additional means. Your continued use of the Services after changes take effect constitutes acceptance. For paid subscriptions, the Master Service Agreement governs how changes apply during a paid term.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws rules. Any dispute arising out of these Terms or the Services that is not resolved informally will be resolved by binding arbitration in Collin County, Texas, on an individual basis. You and Abliven each waive any right to a jury trial and to participate in a class or representative action. Either party may seek injunctive relief in court to protect intellectual property. If arbitration is found unenforceable, the state and federal courts located in Collin County, Texas will have exclusive jurisdiction.

16. Relationship to the Master Service Agreement

Paid subscriptions are additionally governed by the Master Service Agreement, which includes the Service Level Agreement. In the event of a conflict between these Terms and the Master Service Agreement with respect to paid services, the Master Service Agreement controls.

17. Contact

Questions about these Terms may be directed to:

PixelGR, LLC, doing business as Abliven
Grand Rapids, Michigan, United States
legal@abliven.com